Thank You

Thank you for ordering your no-obligation data recovery quote! 

Now, you will need to remove your hard drive and carefully pack it up, and send it to our facility at:

Crash Clinic Computers
ATTN: Michael Riccardi
621 N Main St.
Norwich CT 06360

Here's a great video that shows how to remove a hard drive from a desktop computer.

If you need to remove your hard drive from a laptop, watch this video.

It is extremely important your hard drive is packaged carefully to avoid any additional damage during shipment. Only your drive is required for data recovery. If we are required to remove a hard drive from the computer an additional charge will apply.

Packaging the Hard Drive

Wrap the hard drive in an anti-static material. If an anti-static bag is not available to you, a freezer bag will suffice. We recommend shipping the drive in its original manufacturer's packaging. If this is not possible, pack the hard drive in a sturdy corrugated cardboard box twice the size of the drive, with heavy foam padding, bubble wrap or other anti-vibration materials. Do not use Styrofoam peanuts as they attract static electricity. Be sure the padding material is at least two inches thick around the drive.

Please package all other types of media, following the guidelines above for a typical hard drive.

Want to print a shipping label? 
If you have a paypal account, and a printer, you can print a shipping label RIGHT NOW!
Just follow this link:

What's next? 
Expect a phone call from our technicians when you place your order.
We will call you to confirm you order, answer any questions that you may have, and make sure that you have proper packing and shipping instructions. We will call you again to let you know that we've received the drive, and the diagnosis process will begin.  At this point we will contact you again within 24-48 hours with your quote for data recovery, and you will have an option to purchase the recovery or have the drive sent back and only pay $24.99 for diagnostic time, and return shipping.

Thanks for ordering your no-obligation data recovery quote. 

We will get your data back!